Rewards Program
Some Frequently Asked Questions of the REWARDS PROGRAM:
- What is the Gainesville Restaurant Group Rewards Program?
- How do I enroll?
- After I join the program, what happens?
- Is there a membership fee?
- Do I have to give a credit or debit card number when I enroll?
- How many cards can I register?
- Why do you need my birthday?
- Why do you need my e-mail address?
- What are reward points and how can they be redeemed?
- How will I know how to log in on the website?
- May my spouse and I sign up using the same e-mail address?
- How will I receive the $15 credit after my 2nd registered visit?
Q: What is the Gainesville Restaurant Group Rewards Program?
It is a loyalty program that rewards you each time you return to our restaurants or use GRG Catering Services. Points can be earned on every visit, including the first one, and can be redeemed for gift cards or dining credits. No membership cards are required. Simply use your registered payment cards when you dine with us and the appropriate award will be automatically posted in your account. Periodically you will receive e-mails from us with exclusive savings opportunities, invitations to restaurant/catering events or any other important update we would like our preferred guests to know about. You will also receive an e-mail containing a special gift to enjoy during your birthday celebrations each year.
Q: How do I enroll?
Just complete the enrollment form either in one of our restaurants or online and make sure to include both your mailing and e-mail addresses.
Q:After I join the program, what happens?
Within 3-5 business days, you will receive an e-mail giving you a password to our secure site. Make sure to check your spam folder for a message from sender with @MemberCareAdvantages.com email address. You will be able to register your payment cards or check your point status at GainesvilleRestaurantGroup.com or by calling 866.379.1281. You’ll receive an e-mail about once a month with exclusive savings and invitations to events we host. Once you accumulate a certain level of points, you can redeem them by accessing your secure online account or by calling a Member Care Specialist at 866.379.1281 Points may be redeemed for gift cards and dining credits.
Q:Is there a membership fee?
Yes, there is a one-time $10 enrollment fee. In return, you’ll receive a $15 credit on your preferred payment card after your 2nd registered visit.
Q:Do I have to give a credit or debit card number when I enroll?
Yes, because no membership cards are issued. Without a credit or debit card registered, we will be unable to award points to your account. By using your registered payment cards each time you dine with us, we’re able to reward you automatically without any extra card to worry about. Our process is secure and we DO NOT share your information with anyone outside our program. You may register your payment cards online at GainesvilleRestaurantGroup.com or by calling 866.379.1281.
Q:How many cards can I register?
You can register as many payment cards as you would like. To add or remove a card, log into GainesvilleRestaurantGroup.com or call our Member Care Support Team at 866.379.1281.
Q:Why do you need my birthday?
We like to send our members a special gift via e-mail to celebrate your special occasion.
Q: Why do you need my e-mail address?
For promotional specials, additional savings, special birthday gifts, and opportunities to earn extra points that are communicated through e-mail. We do not share that information with anyone outside the rewards program.
Q: What are reward points, how can they be redeemed & do they expire?
You earn one point for every dollar you spend in our restaurants or through GRG Catering Services, including tax and gratuity. Points can be redeemed for gift cards or dining credits. You may log in at GainesvilleRestaurantGroup.com or call our Member Care Support Team at 866.379.1281 to make your reward selection. Dining credits work like a rebate. Once you choose this option, the next time you dine with us you will not receive a discount at that time. Your registered payment card will be "credited" within 3-5 business days with the amount of your reward redemption. For example, if you choose to redeem 200 points and you get $15 dining credit. Choose this option, dine with us and spend that $15 and your payment will be credited back within 3-5 business days. Points DO NOT expire unless you do not have at least one visit using any of your registered cards within a 12 month period from your previous visit.
Q:How will I know how to log in on the website?
Within 3-5 business days, receive an e-mail giving instructions for logging into the secure website. Make sure to check your spam folder for a message from sender with @MemberCareAdvantages.com email address. If you have any program questions, please email MemberCare@MemberAdvantages.com or call a Member Care Specialist at 866.379.1281.
Q:May my spouse and I sign up using the same e-mail address?
No. Each member must have a unique e-mail address. That DOUBLES your benefits anyway!
Q:How will I receive the $15 credit after my 2nd registered visit?
After your second registered visit in the program, we will credit your preferred payment card $15 within 7 days afterwards. The credit will appear on your statement as “Member Advantages Savings”.







